You can connect your MS Dynamics 365 account with Servitly, and start exchanging events between the two platforms. This way you can offer your customers a connected service on the products or machines they are using.

When a problem occurs on one of the connected machines, this is notified to Servitly which activates an Alert, this alert in addition to being notified to users in real-time, is also notified to your MS Dynamics 365 account, creating an MS iotAlert, from which a Case, Work Order and eventual Reservation of technical resources.

Plugin Configuration

1. Go to the Integrations / Plugins page.
2. Select the Business Apps category.
3. Locate the MS Dynamics 365 card.
4. Click on the card switch to activate the plugin.
5. Configure the plugin properties and save.

Here is the list of all the properties that can be used in the plugin configuration.

Events Propagation

With the plugin enabled and configured, into an event-definition, you can specify whether to create a ticket when the event is activated.

In this way, when an event is activated in the DPS, an MS iotAlert is also created into MS Dynamics, and its identifier is stored in the DPS event.

Optionally, you can also close the associated ticked in case the event is cleared.

Displaying Ticket status

Within the active and historical alert lists, you can display, all the information of an alert, including its historical details (activation/notification date), and if available the associated Case, Work Order, and booked technical resource.

The alert status is automatically updated according to the presence of an acknowledgment by a user, or the presence of a case and work-order. 

By clicking on the info icon on the right, a dialog will display the entire alert history since its activation.