The organization user-types can be used for any user belonging to the manufacturing company.

Here are the predefined user-types for organizations:

• Back Office: the user who can manage customer accounts.
• R&D Manager: the user who is responsible for leading and managing the product design and development process.
• Sales Manager: the user who is responsible for building and maintaining customer relationships.
• Service Manager: the user who is responsible for installing, setting up, maintaining and repairing equipment.
• Technician: the user who is responsible for maintaining and repairing equipment.

Partner

The DPS application is also opened to external partners, for instance TAC (Technical Assistance Centers), resellers distributors and other kind of business companions.

Here are the predefined user-types for partners:

• Back Office: the user who can manage customer accounts.
• Sales Manager: the user who is responsible for building and maintaining customer relationships.
• Service Manager: the user who is responsible for installing, setting up, maintaining and repairing equipment.
• Technician: the user who is responsible for maintaining and repairing equipment.

Customer

This category includes all the user-types related to end-users, that are your customers.

Here are the predefined user-types for customers:

• Back Office: the user who can manage customer's account.
• Manager: the user, also known as Operation Manager, who is responsible for overseeing all operations that take place in the customer facilities or home.
• Technician: the user who is responsible for maintaining and repairing equipment.
• User: the user, also known as Operator, who is responsible for performing all activities in which the equipment is used.

Editing User Types 

DPS comes with a set of predefined user-types that can be assigned to users, but if you need to create new ones or review them, you can access the Access and Security/User Types page. In this page, you can find a matrix allowing you to configure the permissions associated with each user-type.

Here you can manage all the user-types of your DPS application. By pressing the Add User Type button, you can create a new user-type.

A user-type is described by:

• Group: the group that shares the same needs and user experience, to which the user type belongs.
• Name: the name of the user-type displayed in the users' management page.
• Category: the category to which this user-type belongs, used to filter user-types based on the entity with which the user is associated.
• Default: the flag indicating whether this user-type is the default one for the category. When a new user is created, it is associated to the default user-type according to the category.
• Rank: a value used to prevent a user from updating another user with a higher or equal rank.
  For example, a technical user cannot delete or edit a manager.
• Permissions: the set of permissions associated with the user-type.
  For a complete overview of all permissions, refer to the article User Permissions.

Note that, a user-type can be deleted only if there are no DPS users associated with it.